Frequently Asked Questions

Airbnb management help — clear answers to common questions.

What services do you handle for Airbnb hosting?

We handle the day-to-day so you don’t have to: listing optimization, guest messaging, scheduling cleaners, coordinating check-ins/outs, handling issues, and keeping your property guest-ready.

Do you manage short-term and long-term rentals?

Yes. We can support short-term stays (Airbnb-style) and longer-term rentals. We’ll help choose the best approach for your property and goals, then manage the ongoing operations.

What areas do you serve in Toronto?

We focus on Toronto and the GTA. If you’re nearby and not sure if your area is covered, just reach out and we’ll confirm availability.

Contact us here.

Can you help improve an existing listing?

Absolutely. We can refresh your listing with better photos (if available), stronger descriptions, clearer house rules, improved amenity highlights, and a smoother guest experience from booking to checkout.

Do you handle guest communication and support?

Yes. We manage guest messaging before, during, and after stays — questions, check-in guidance, troubleshooting, and follow-ups — to help protect reviews and reduce your time spent on the phone.

How do check-in and key access work?

Most hosts use smart locks or lockboxes. We help set up a simple, repeatable check-in flow and share clear instructions with guests so access is smooth and secure.

Do you coordinate cleaning and turnovers?

Yes. We schedule cleaners between stays, confirm completion, and keep a consistent standard so the unit is always ready for the next guest.

What happens if a guest reports an issue?

We respond quickly, diagnose the problem, and coordinate the right solution (cleaning, maintenance, or replacement). The goal is to protect your property and keep the guest experience on track.

Can you manage condos with building rules and concierge?

Yes. Condos often have specific procedures (entry, elevators, fobs, guest registration). We follow your building’s rules and set clear expectations for guests to reduce friction and complaints.

How do I get started?

Send a quick message with your property type, location, and what you want help with. We’ll review the basics and outline next steps to get your rental running smoothly.

Get in touch here.

Interested in starting?

We'll help answer any other questions you may have!